GLPI + Metabase
Reporting and Dashboards
GLPI Analytics with Metabase
Native reporting in GLPI is limited. Metabase adds interactive dashboards, custom KPIs, and shareable reports — directly on top of your GLPI data.
Metabase
Open-source BI for your GLPI data
Metabase is an open-source business intelligence tool that connects directly to the GLPI database. No exports, no manual spreadsheets — live data in clear dashboards.
- Open-source — no licensing fees for the BI tool
- Connects via read replica — no impact on GLPI performance
- Interactive filters, drill-down, and automated report delivery
- Browser-based access — no client installation required
- Access control — different dashboards for different roles
- Embedded dashboards — can be integrated directly into the GLPI interface
Dashboards
What you can build with Metabase on GLPI
SLA and response time
Real-time SLA compliance, average response and resolution times, trends by team and category.
Ticket analytics
Ticket volume, breakdown by type and priority, backlog, opens vs. closures, seasonal patterns.
Asset management
Asset overview by type, location, and lifecycle. Warranty expirations, software licenses, and certificate tracking.
Team performance
Agent workload, work distribution, average resolution time per agent, first-touch resolution rate.
Change Management
Change overview by status, approval rounds, implementation success rate, and impact on incidents.
Management reporting
Executive dashboards for leadership — monthly overviews, trends, period comparisons. Automated email delivery.
Architecture
How it works
Read replica
Metabase connects to a read replica of the GLPI database. Production GLPI is not impacted by reporting queries.
Dashboard design
We build dashboards based on your KPIs and processes. Each team sees exactly what they need.
Access and roles
Different dashboards for different roles — service desk, management, security, leadership.
Operations
Metabase hosting as part of GLPI as a Service, or deployment within your own infrastructure.