References
References
Anonymized case studies from selected projects.
GLPI for an energy company
Deployment of GLPI as the central ITSM platform — asset management, helpdesk, AD integration and automatic network discovery. Three custom plugins built to spec.
CMDB and helpdesk for a manufacturing company
Centralization of IT and OT device management across three locations. FusionInventory agents, multi-tier helpdesk and reporting dashboards.
Migration to GLPI in the telco sector
Migration from a proprietary ITSM tool to GLPI including data transfer, Cascade workflow plugin deployment and monitoring system integration.
GLPI for a government agency
Deployment of GLPI as the central platform for IT asset management and helpdesk across regional offices. LDAP authentication, SLA rules and audit logs.
AI document extraction for a financial institution
Automated extraction, classification and validation of document data with API integration to internal systems.
LLM integration for an insurance company
Deployment of an LLM model for processing customer requests — classification, routing and response drafting for contact center agents.
ITIL v5 transformation in logistics
Maturity audit, target process design and phased implementation of incident, change and continual improvement processes. GLPI as the ITSM platform.
ITIL v5 for Jira Service Management
Process design and configuration of incident, problem and change workflows in Jira SM for a managed IT services provider. SLA rules, escalations and dashboards.
Penetration testing of a fintech platform
Full OWASP test of the web application and API including business logic tests. Identification of critical vulnerabilities and verification retest after remediation.
ISO 27001 for an industrial company
Gap analysis, ISMS design, documentation preparation and support through the certification audit. Successful certification on the first attempt.