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Technical articles about GLPI, AI automation and IT service management.
147 articles
Migrating from GLPI 10 to GLPI 11 – what you need to know
GLPI 10 remains under Long-Term Support until 2027, but active development has shifted entirely to the 11.x branch. The current stable release is 11.0.7. If you...
EU AI Omnibus: high-risk obligations delayed to December 2027
On 7 May 2026, the European Parliament and the Council of the EU reached political agreement on the Digital Omnibus on AI — a package of targeted amendments to ...
Cyber Resilience Act: new obligations for digital products from September 2026
Regulation (EU) 2024/2847, known as the Cyber Resilience Act (CRA), establishes mandatory cybersecurity requirements for hardware and software products with dig...
ITIL v5: Managing Professional Transition module launches May 14, 2026
On May 14, 2026, PeopleCert will release the ITIL Managing Professional Transition (Version 5) module. This is the last major milestone in the ITIL v5 rollout t...
GLPI 11.0.7: security update with 13 vulnerability fixes
On April 29, 2026, the GLPI project released versions 11.0.7 and 10.0.25. Together, these updates address 13 security vulnerabilities — four rated high severity...
PC fleets vs server estates: operational practices that differ in GLPI
"Endpoint" and "server" both fit the Computer object in GLPI, but treating them the same way operationally is a mistake. They have different refresh cycles, dif...
Reverse proxy for GLPI: Nginx and Caddy configuration
GLPI ships with Apache as its default web server in most distros. That works for a single internal instance, but most production deployments end up putting GLPI...
EU AI Act: what IT teams must do before 2 August 2026
Regulation (EU) 2024/1689 — the EU AI Act — was published on 12 July 2024 and entered into force on 1 August 2024. Obligations are being phased in. The next maj...
Agentic AI in ITSM: from chatbots to autonomous agents
Most IT teams already have some form of AI on their service desk — a chatbot answering common questions or automatic ticket classification by keyword. These too...
Decree 227/2025: what NIS2 looks like in practice
Slovak Act 366/2024 transposed NIS2 into national law on 1 January 2025. The concrete technical requirements, however, arrived only with the new decrees from th...
Plugin or configuration? A GLPI decision tree
An IT manager sends a plugin RFP to three vendors. All three quote. Six months later the plugin is delivered — and the original problem is still there. The repo...
ITIL v5: Strategy and Transformation modules are live
IT leaders waiting to see the full shape of ITIL v5 now have another major piece of the picture. On 9 April 2026, PeopleCert — the owner of the ITIL framework —...