ITIL v5
Process Audit
An objective assessment of your IT process maturity based on the ITIL v5 framework. You will know exactly where you stand, where the gaps are, and what to improve — with a clear plan and priorities.
Scope
What the audit covers
Three key areas we systematically examine and evaluate.
Mapping existing processes
We document the current state of your IT processes — how they actually work, who is responsible, and where they diverge from documentation. We create a clear map of the process landscape.
Maturity assessment
Each process is evaluated on a five-level maturity scale (1 — ad hoc, 5 — optimized). You get an objective score that allows comparison over time and across departments.
Gap identification
Gap analysis against ITIL v5 best practices — we pinpoint exactly where your processes fall short and where the greatest room for improvement lies.
Deliverables
What you get
Concrete deliverables you can act on immediately.
Process maturity report
A detailed report with assessment of each process, score visualization, and comparison of current state against target. A clear overview for management and the IT team alike.
Prioritized improvement plan
A roadmap divided into quick wins (immediate low-effort improvements) and long-term strategic changes. Each recommendation includes expected benefit and implementation effort.
Benchmarking
Comparison of your results against industry standards and best practices. You will see how you compare to similar organizations and where you hold a competitive edge.
Process
How the audit works
Four steps from the initial meeting to the presentation of results.
Initial consultation
We discuss your goals, audit scope, and select the processes you want assessed.
Data collection and interviews
Documentation analysis, interviews with key stakeholders, and observation of how processes actually operate.
Analysis and assessment
Maturity evaluation against ITIL v5, gap identification, and preparation of recommendations.
Presentation of results
Presentation of the report to management and the IT team with concrete recommendations and a proposed improvement plan.