Predefined views in GLPI (a.k.a. ticket queues)

Predefined views in GLPI (a.k.a. ticket queues)

Even though there is no such thing as Queues in GLPI, when talking about tickets, you can use a virtually unlimited number of views and treat them as Queues.

Here is an example of the most requested "queue" among our customers:

This view is useful when a group of support agents pulls tickets as they come (instead of a push system when a ticket is assigned to an agent through automatic rule or a supervisor).

You can save a filter as a bookmark by clicking the star next to the clear filter button. Provided enough privileges you can make the bookmark public or set it as a default view for all agents.

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