ARTICLES & NEWS
Blog — page 2
Technical articles about GLPI, AI automation and IT service management.
155 articles
GLPI 11.0.7: security update with 13 vulnerability fixes
On April 29, 2026, the GLPI project released versions 11.0.7 and 10.0.25. Together, these updates address 13 security vulnerabilities — four rated high severity...
PC fleets vs server estates: operational practices that differ in GLPI
"Endpoint" and "server" both fit the Computer object in GLPI, but treating them the same way operationally is a mistake. They have different refresh cycles, dif...
Reverse proxy for GLPI: Nginx and Caddy configuration
GLPI ships with Apache as its default web server in most distros. That works for a single internal instance, but most production deployments end up putting GLPI...
EU AI Act: what IT teams must do before 2 August 2026
Regulation (EU) 2024/1689 — the EU AI Act — was published on 12 July 2024 and entered into force on 1 August 2024. Obligations are being phased in. The next maj...
Agentic AI in ITSM: from chatbots to autonomous agents
Most IT teams already have some form of AI on their service desk — a chatbot answering common questions or automatic ticket classification by keyword. These too...
Decree 227/2025: what NIS2 looks like in practice
Slovak Act 366/2024 transposed NIS2 into national law on 1 January 2025. The concrete technical requirements, however, arrived only with the new decrees from th...
ITIL v5: Strategy and Transformation modules are live
IT leaders waiting to see the full shape of ITIL v5 now have another major piece of the picture. On 9 April 2026, PeopleCert — the owner of the ITIL framework —...
Plugin or configuration? A GLPI decision tree
An IT manager sends a plugin RFP to three vendors. All three quote. Six months later the plugin is delivered — and the original problem is still there. The repo...
Auto-close tickets with GLPI
Every service desk tool has a "close tickets automatically after N days" feature, and GLPI is no exception. Configuring it takes five minutes. The harder questi...
Empty URL in email notifications with GLPI
You've set up notifications, test emails arrive, everything looks good — except the link to the ticket is missing. Users get "Ticket URL: " followed by nothing....
Setting up GLPI cron on Linux
GLPI ships with a pseudo-cron that runs its Automatic Actions (notifications, CI updates, data purges, inventory processing) on every page view. It works fine o...
GLPI is running. Recording, or governing?
GLPI is in production. Tickets get created, notifications fire, the dashboard is green. Here's a simple test: open your last ten change tickets. Can you tell, w...