ARTICLES & NEWS
Blog — page 3
Technical articles about GLPI, AI automation and IT service management.
155 articles
GLPI maximum upload filesize
Users hit "the file is too big" when attaching screenshots, invoices, or inventory exports to tickets. Like any PHP application, GLPI inherits PHP's default upl...
GLPI notifications with Office 365
Important: Microsoft disabled Basic Authentication for Exchange Online in October 2022. Username + password with IMAP/SMTP no longer works against Microsoft 365...
GLPI notifications with Gmail
GLPI uses a mailbox to receive emails that become tickets (the mailgate receiver) and an SMTP host to send notifications back out. Gmail can do both — but the s...
How to use GLPI to automate your service desk processes
Most service desks automate the wrong things. They chase ticket creation speed or AI auto-responders while the real drag — tickets bouncing between agents, esca...
Backing up GLPI: files, MariaDB database, and cron-driven automation
GLPI (Gestionnaire Libre de Parc Informatique) holds your asset register, tickets, and configuration baseline — the kind of data you can't afford to lose. A wor...
GLPI 11.0.6 critical security update — what to upgrade
On March 3, 2026, the GLPI project released security versions GLPI 11.0.6 and GLPI 10.0.24. Both address six vulnerabilities – one critical, three high-severity...
ITIL v5 – what the new framework version means for IT teams
On January 30, 2026, PeopleCert officially released ITIL version 5. It's the most significant update to the framework since 2019, reshaping how organizations ap...
NIS2 in Slovakia: what your organization must do
Act No. 366/2024 Coll. amended Act No. 69/2018 Coll. on Cybersecurity and transposed the NIS2 Directive into Slovak law. Effective: January 1, 2025. An estimate...
Automating the process — or just the problem?
Automation is more accessible than it has ever been. Workflow tools, automatic ticket routing, AI-assisted categorization, automated change approvals — technica...
AI in IT automation: without a mature process, it won't help
Artificial Intelligence has become a natural part of conversations in IT. We talk about automated risk assessment in Change Management, intelligent request hand...
When one IT system has to serve more than one organization
As companies grow, IT often faces a familiar problem: one Service Desk system must support multiple organizational units with different needs, responsibilities,...
GLPI 11: native forms, custom assets, webhooks, and 2FA in core
GLPI 11 is the biggest shift in the platform since the 9.5 release in 2020. The GenericObjects and FormCreator plugins move into core as native custom assets an...