ARTICLES & NEWS
Blog — page 4
Technical articles about GLPI, AI automation and IT service management.
147 articles
GLPI workflows: what they actually do and where they stop
GLPI workflows aren't about replacing paper. Most organizations stopped shuffling paper around years ago — the real baseline today is a mess of email threads, s...
GLPI: the foundation for smarter decision-making across departments
GLPI is an ITSM tool, not a BI platform. It is not going to replace Power BI or Metabase, and it is not where finance or HR will be running their analytics. But...
From email threads to one ticket queue: what centralizing actually changes
Most articles about centralized ticketing start with a cartoon of stressed workers buried in paper. Nobody is actually buried in paper anymore. The real baselin...
GLPI: Bringing visibility and control to business operations
GLPI collects data on every ticket, every asset, and every process. Most organizations never use that data -- they have the system but no visibility. The dashbo...
What GLPI business rules can and can't automate
"Automation" is one of the most oversold words in ITSM marketing, and the GLPI business rules engine catches some of that glare. The honest picture is narrower ...
HR onboarding and offboarding workflow in GLPI: the parent ticket and its children
A new hire starts Monday. That fact is the input to between six and twelve independent pieces of work, spread across HR, IT, identity management, facilities, fi...
Cross-department approval chains in GLPI: validators, voting, and routing
A laptop request for €1,200 arrives. The line manager needs to nod. Then the cost-center owner. Then the head of finance. Then IT can actually buy and deploy. I...
Running one GLPI install for IT, HR, and facilities
The pitch for using GLPI outside IT is easy: HR has requests, facilities has requests, finance has approvals — they're all tickets, so put them in the same syst...
Where GLPI fits outside IT — and where it doesn't
The "GLPI for the whole company" pitch is easy to make and easy to oversell. The honest answer is that GLPI is shaped for a specific kind of work — discrete, st...
What end users can actually do in the GLPI self-service portal
Most articles about the GLPI self-service portal describe what it looks like. The more useful question is what an end user can finish without ever writing to IT...
Built-in reporting in GLPI 10+: dashboards and reports for management
GLPI stores every ticket, every asset change, every SLA breach. But raw data sitting in a database is not a report. The gap between "we have the data" and "we c...
The real job of a GLPI ticket template is making fields mandatory
Templates in GLPI look like a cosmetic feature: a nicer form, a few pre-filled defaults, maybe some reordering. That framing undersells them. A well-written tem...