ARTICLES & NEWS
Blog — page 12
Technical articles about GLPI, AI automation and IT service management.
155 articles
Cross-team workflows in GLPI: HR, IT, and finance in one system
Onboarding a new employee touches three teams: HR (contract, organisational placement), IT (account, laptop, access), and finance (budget, purchase approval). W...
Mapping ITIL v5 processes to GLPI: a practical reference
ITIL v5 (published in 2025 as the evolution of ITIL 4) is a framework, GLPI is a tool. The framework describes what and why, the tool implements how. For an IT ...
GLPI REST API: integrations with monitoring, HR, and BI tools
GLPI exposes a REST API that covers nearly every object in the system — tickets, assets, users, entities, contracts, knowledge base articles. If another system ...
Why GLPI implementations fail — and what matters in year one
Most of the GLPI projects we get called into to rescue share the same four mistakes, and we don't think that's a coincidence — they're the obvious mistakes, the...
Tuning a Linux server for GLPI performance
GLPI is a PHP application with a MariaDB backend. The default install is fine for a few dozen assets, but at 500+ assets and an active helpdesk it starts to fee...
Common GLPI gotchas: 8 problems that bite during the first year
The first month of a GLPI deployment, things mostly work. The mistakes made then — like missing a category or picking the wrong cron interval — get caught early...
Successful GLPI implementation: a step-by-step guide
The difference between a GLPI deployment the team actually uses and an installation that sits on the shelf comes down to planning before kickoff — not the techn...
Secure your IT infrastructure with GLPI: a security expert's view
GLPI is not a security tool. It's an ITSM platform that contributes to security in several specific, measurable ways — and it's important to know which. This ar...
Managed applications and the role of specialists
"Managed applications" sounds like a marketing category, but it's a real economic decision: who runs the operational layer of an internal tool — your team or a ...
Saved searches and personal queue views in GLPI: the agent's setup
The default GLPI ticket list is built for the administrator setting up the system, not for the agent living in it. An agent who works 30+ tickets a day spends a...
Building an asset-tracking ROI report in GLPI: what to measure
Six months after rolling out GLPI for asset tracking, the CFO asks: "OK, we approved this project. What did it actually save us?" If the IT manager can't answer...
GLPI asset rollout: an anonymised case study from a 200-person manufacturer
Six months from kickoff to "the team trusts the inventory". This is the timeline of a real GLPI asset-tracking deployment at a 200-person Slovak manufacturing c...