ARTICLES & NEWS
Blog — page 12
Technical articles about GLPI, AI automation and IT service management.
147 articles
Managed applications and the role of specialists
"Managed applications" sounds like a marketing category, but it's a real economic decision: who runs the operational layer of an internal tool — your team or a ...
Saved searches and personal queue views in GLPI: the agent's setup
The default GLPI ticket list is built for the administrator setting up the system, not for the agent living in it. An agent who works 30+ tickets a day spends a...
GLPI asset rollout: an anonymised case study from a 200-person manufacturer
Six months from kickoff to "the team trusts the inventory". This is the timeline of a real GLPI asset-tracking deployment at a 200-person Slovak manufacturing c...
Building an asset-tracking ROI report in GLPI: what to measure
Six months after rolling out GLPI for asset tracking, the CFO asks: "OK, we approved this project. What did it actually save us?" If the IT manager can't answer...
How to deploy the GLPI agent across your organization
The GLPI agent is the data pipeline that feeds your CMDB. Without it, GLPI is just an empty database with a ticket form. With it, you get automatic hardware and...
GLPI vs. commercial ITSM tools — why mid-size organizations choose open source
Organizations with 200-5,000 employees face an awkward ITSM gap. Enterprise platforms like ServiceNow are built for 50,000-seat deployments and priced according...
GLPI vs commercial inventory tools: open-source trade-offs
"Open-source means free" is the most common misconception when evaluating GLPI against commercial inventory tools like Lansweeper, ManageEngine AssetExplorer, o...
What you lose when incidents live in email: the audit case for ticket-tracking
Most arguments for ticket tools focus on operational efficiency: faster resolution, less context-switching, better team coordination. Those are real, but they'r...
Simplified interface in GLPI
Users in GLPI can and will use the simplified interface, as long as they are assigned the Self-Service profile. Each profile can be set to use either the Simpli...
Backing up GLPI - the easy way
Update: The built-in SQL Dump feature described below was removed in GLPI 10. If you're on GLPI 10 or 11, use mysqldump directly — see our updated guide: Backin...
View email messages sent through GLPI
GLPI generates a serious amount of email notifications depending on your notification model. Heavily used instances can have tens of thousands notifications ema...
Incident priority matrix with GLPI - impact vs. Urgency
In GLPI, as most ITSM frameworks say, Incident priority is based on its Impact and Urgency. There are some additional factors, which should be taken into accoun...