ARTICLES & NEWS
Blog — page 11
Technical articles about GLPI, AI automation and IT service management.
155 articles
IT asset visibility in GLPI: entities, profiles, and access audits
GLPI supports multi-entity deployments where a single instance serves multiple subsidiaries, departments, or client organizations. This is a convenience feature...
GLPI entities: one helpdesk for multiple organizations
A holding company with five subsidiaries. A government agency with regional offices. An IT outsourcing provider with ten client organizations. All of them need ...
Asset states and transitions in GLPI: configuring the lifecycle
An asset's status — the Status field in GLPI — is just one entry in a dropdown. For an operations team, it decides whether the device counts toward production, ...
Getting started with GLPI inventory: first steps for IT managers
GLPI installs in half an hour. Filling it with data so it acts as a real inventory takes a day. Actually keeping it accurate over time is a process question. Th...
GLPI for IT compliance: audit trails, controls, and reporting
Compliance audits run on evidence. The auditor asks a question, you produce a record. If the record exists and has a timestamp and a responsible person attached...
Improving IT service management with glpi's incident tracking and resolution
GLPI treats every ticket as either an incident or a request. Most teams ignore this distinction and file everything as an incident. That single oversight corrup...
IT cost allocation in GLPI: assets, contracts, departments
"How much does IT actually cost?" Most organizations can answer this at the budget level — total salary, total software licenses, total hardware purchases. What...
GLPI reporting features: custom reports, dashboards, cross-entity analytics
GLPI collects a huge amount of data during normal operations — about tickets, assets, SLAs, users and changes. Most organizations leave this data sitting idle. ...
Shadow IT detection in GLPI: discovering unmanaged devices
Shadow IT is the collection of devices, applications, and services operating on your network without IT department knowledge or approval. It is not a theoretica...
Approval workflows in GLPI: multi-step approval processes
The least formal approval process in IT looks like this: someone writes "should we buy that server?" in Slack, a manager replies "ok", and three months later no...
Modeling confidential security incidents in GLPI
A security incident is not a normal ticket. The requester pool is smaller, the assignee pool is smaller, and "the office manager just saw the phishing-investiga...
Assets and finances in GLPI: connecting inventory to costs
An inventory in GLPI without financial data tells you what you have. An inventory with financial data tells you what it costs you — and who pays for it. That's ...