ARTICLES & NEWS
Blog — page 10
Technical articles about GLPI, AI automation and IT service management.
147 articles
Retire or redeploy IT assets in GLPI: end-of-life decisions
Every asset has a life. It gets ordered, it arrives, it gets configured and handed to a user, it works for a few years, it breaks or becomes obsolete, and then ...
Problem management in GLPI: root causes of recurring incidents
When the same printer jams every Monday, that is not ten incidents. That is one problem. The difference matters, and GLPI has a dedicated module to handle it.
External reporting from GLPI: Metabase, Grafana, and Power BI integrations
GLPI's built-in reports cover the basics, but organizations with mature reporting needs usually outgrow them. The next step is connecting GLPI data to an extern...
GLPI project module: tasks, phases, and dependencies
GLPI is not Jira and was never meant to be. The Projects module, in GLPI since 9.1, is built for internal IT projects — migrations, upgrades, rollouts, hardware...
IT asset visibility in GLPI: entities, profiles, and access audits
GLPI supports multi-entity deployments where a single instance serves multiple subsidiaries, departments, or client organizations. This is a convenience feature...
GLPI entities: one helpdesk for multiple organizations
A holding company with five subsidiaries. A government agency with regional offices. An IT outsourcing provider with ten client organizations. All of them need ...
Asset states and transitions in GLPI: configuring the lifecycle
An asset's status — the Status field in GLPI — is just one entry in a dropdown. For an operations team, it decides whether the device counts toward production, ...
Getting started with GLPI inventory: first steps for IT managers
GLPI installs in half an hour. Filling it with data so it acts as a real inventory takes a day. Actually keeping it accurate over time is a process question. Th...
GLPI for IT compliance: audit trails, controls, and reporting
Compliance audits run on evidence. The auditor asks a question, you produce a record. If the record exists and has a timestamp and a responsible person attached...
Improving IT service management with glpi's incident tracking and resolution
GLPI treats every ticket as either an incident or a request. Most teams ignore this distinction and file everything as an incident. That single oversight corrup...
IT cost allocation in GLPI: assets, contracts, departments
"How much does IT actually cost?" Most organizations can answer this at the budget level — total salary, total software licenses, total hardware purchases. What...
GLPI reporting features: custom reports, dashboards, cross-entity analytics
GLPI collects a huge amount of data during normal operations — about tickets, assets, SLAs, users and changes. Most organizations leave this data sitting idle. ...