ARTICLES & NEWS
Blog — page 10
Technical articles about GLPI, AI automation and IT service management.
155 articles
Optimizing IT operations with glpi's ticketing system
A ticket arrives. Someone reads it, decides who should handle it, and manually assigns it. At 20 tickets a day, this takes a few minutes. At 200, it becomes a f...
SLA reporting in GLPI: achievement rates, violation patterns, management views
An SLA exists to set expectations. SLA reporting in GLPI exists to prove whether you met them. The difference between "we think we're doing well" and "here's th...
Software inventory in GLPI: license compliance and audit preparation
Most organizations know how many hardware assets they own. Far fewer know how many software licenses they are actually using — and almost none can tell you, on ...
Helpdesk automation in GLPI: ticket categorization and routing
Most GLPI installations start as a ticketing system. Someone submits a request, an agent picks it up, resolves it, closes it. That works at 20 tickets a day. At...
Improving IT service delivery with GLPI's change management features
In organizations where changes affect production systems, one person’s approval is rarely enough. A server migration needs sign-off from the infrastructure lead...
CVE tracking in GLPI: linking vulnerabilities to affected assets
GLPI is not a vulnerability scanner. It does not run Nessus probes or OpenVAS checks. But it is the one place in your infrastructure that already knows what dev...
Automating IT infrastructure with the GLPI API and webhooks
GLPI by itself does not run your infrastructure — it does not scan servers, patch containers, or restart services. Its strength lies elsewhere: being the hub wh...
Service desk and asset management in GLPI: linking tickets to CMDB
Most organizations run a helpdesk and an asset inventory. Often these are separate systems -- tickets in one tool, assets in another, and no connection between ...
Retire or redeploy IT assets in GLPI: end-of-life decisions
Every asset has a life. It gets ordered, it arrives, it gets configured and handed to a user, it works for a few years, it breaks or becomes obsolete, and then ...
Problem management in GLPI: root causes of recurring incidents
When the same printer jams every Monday, that is not ten incidents. That is one problem. The difference matters, and GLPI has a dedicated module to handle it.
External reporting from GLPI: Metabase, Grafana, and Power BI integrations
GLPI's built-in reports cover the basics, but organizations with mature reporting needs usually outgrow them. The next step is connecting GLPI data to an extern...
GLPI project module: tasks, phases, and dependencies
GLPI is not Jira and was never meant to be. The Projects module, in GLPI since 9.1, is built for internal IT projects — migrations, upgrades, rollouts, hardware...