ARTICLES & NEWS
Blog — page 8
Technical articles about GLPI, AI automation and IT service management.
155 articles
Barcodes and QR codes in GLPI: label printing and physical audits
An inventory in the database is one thing. Knowing that the laptop labelled PC-042 is actually the one in your hand is another. A physical sticker with a barcod...
Custom fields and dropdowns in GLPI: when to use them, how to maintain them
GLPI ships with a feature that most administrators never fully explore: custom fields. Before reaching for a plugin or writing a single line of PHP, check what ...
Custom ticket forms in GLPI with the Formcreator plugin
The native GLPI ticket-creation form has three fields: category, description, attachments. For helpdesk, that's enough. For service requests with a specific bus...
IT vendor management in GLPI: contracts, contacts, vendor SLAs
An IT department isn't an island. A mid-sized company routinely has 15 – 30 suppliers: hardware (Lenovo, HP), software (M365, Atlassian), telecom (T-Com, Orange...
Enhancing IT governance with GLPI’s change management features
An auditor asks: "Show me every change to production systems in the last twelve months, who approved each one, and why." The answer is either in a system — stru...
GLPI Agent: deployment, configuration, and troubleshooting
GLPI Agent is a standalone tool that runs on an endpoint, collects detailed hardware and software inventory, and ships it to the GLPI server. Without the agent ...
IT audits in GLPI: control documentation and evidence tracking
The auditor sits down and opens with: "Show me your change approval process." Then: "Show me incident response times for the last quarter." Then: "Show me who c...
IT asset depreciation in GLPI: book value and hardware refresh forecast
Every laptop, server, and monitor your organization owns loses value over time. Accounting knows this. IT usually doesn't track it. The result: finance maintain...
Self-service portal in GLPI: service catalog and forms
The self-service portal in GLPI isn't a "nice front end for the helpdesk" — it's the gateway through which 60–80% of requests should resolve without a technicia...
Vulnerability management in GLPI: scanning, prioritization, remediation
Vulnerability scanners find problems. GLPI tracks assets and manages work. The gap between these two systems is where vulnerabilities go to be forgotten. A scan...
What is GLPI and how can it transform your IT operations?
GLPI stands for Gestionnaire Libre de Parc Informatique — French for "free IT equipment manager." It is an open-source platform that combines IT service managem...
Optimizing IT resource planning with GLPI’s capacity management tools
One agent has 90 open tickets. The agent next to them has 12. Both are in the same group, handling the same category. The imbalance isn’t intentional — it’s wha...