ARTICLES & NEWS
Blog — page 7
Technical articles about GLPI, AI automation and IT service management.
147 articles
Recurring tickets in GLPI: maintenance, periodic checks, audits
The best way to forget the quarterly access review is to rely on someone remembering it. The best way to never forget it is to let the system create a ticket — ...
Simplifying IT change management with GLPI’s approval workflow
It is 3 AM. A critical vulnerability in your VPN concentrator is being actively exploited. The normal change process requires CAB approval, and the CAB meets on...
Entity-based RBAC in GLPI: separating access across teams and clients
GLPI solves two access problems at once. Profiles say what a user is allowed to do — create tickets, approve changes, edit assets. Entities say where they're al...
Personalizing your IT environment with GLPI: themes, logos, and custom design
When users open GLPI and see a generic blue interface with a default logo, they treat it like a temporary tool -- something IT forced on them. When they see the...
Barcodes and QR codes in GLPI: label printing and physical audits
An inventory in the database is one thing. Knowing that the laptop labelled PC-042 is actually the one in your hand is another. A physical sticker with a barcod...
Custom fields and dropdowns in GLPI: when to use them, how to maintain them
GLPI ships with a feature that most administrators never fully explore: custom fields. Before reaching for a plugin or writing a single line of PHP, check what ...
Custom ticket forms in GLPI with the Formcreator plugin
The native GLPI ticket-creation form has three fields: category, description, attachments. For helpdesk, that's enough. For service requests with a specific bus...
IT vendor management in GLPI: contracts, contacts, vendor SLAs
An IT department isn't an island. A mid-sized company routinely has 15 – 30 suppliers: hardware (Lenovo, HP), software (M365, Atlassian), telecom (T-Com, Orange...
Enhancing IT governance with GLPI’s change management features
An auditor asks: "Show me every change to production systems in the last twelve months, who approved each one, and why." The answer is either in a system — stru...
GLPI Agent: deployment, configuration, and troubleshooting
GLPI Agent is a standalone tool that runs on an endpoint, collects detailed hardware and software inventory, and ships it to the GLPI server. Without the agent ...
IT audits in GLPI: control documentation and evidence tracking
The auditor sits down and opens with: "Show me your change approval process." Then: "Show me incident response times for the last quarter." Then: "Show me who c...
IT asset depreciation in GLPI: book value and hardware refresh forecast
Every laptop, server, and monitor your organization owns loses value over time. Accounting knows this. IT usually doesn't track it. The result: finance maintain...