ARTICLES & NEWS
Blog — page 6
Technical articles about GLPI, AI automation and IT service management.
155 articles
SNMP inventory in GLPI: automatic network device discovery
Most IT teams start their CMDB the same way: someone opens a spreadsheet and starts typing serial numbers. It works for 50 machines. It falls apart at 500. The ...
Scheduled report delivery in GLPI: emails, exports, dashboards on a cadence
A report that lives inside GLPI is a report no one reads. Decisions don't happen in dashboards — they happen in inboxes, Teams channels, and Monday morning stan...
The urgency × impact matrix in GLPI: customizing how priority is calculated
Every GLPI ticket has three numeric fields that look similar enough to confuse new admins: Urgency, Impact, and Priority. They mean different things. Urgency is...
Building a Known Errors database in GLPI
In ITIL vocabulary, a Known Error is a Problem that has been diagnosed but not yet permanently fixed — usually because the fix is expensive, blocked on a vendor...
Structuring GLPI's knowledge base for a multi-team organization
GLPI's knowledge base works fine when one team writes articles for one audience. It becomes a mess when three departments start dumping content into the same fl...
Designing realistic SLAs from your historical ticket data
Most teams pick SLA numbers from a vendor template or a manager's gut feeling. Then they miss them, the breach count goes up, and after a quarter of red dashboa...
Bulk asset onboarding in GLPI: CSV imports, templates, mass edit
A truck arrives with 50 new laptops. They have to be in the CMDB by Monday. You're not going to open the New Computer form 50 times. GLPI ships three serious me...
Streamlining change management with GLPI ticketing software
Two teams schedule maintenance for the same server on the same weekend. A network change breaks an application that nobody flagged as dependent. A patch rollout...
GLPI notification integrations: Slack, Teams, email templates
Email is the default channel for GLPI notifications, but for fast operational response it's often not enough. For P1 tickets you need a channel that pings, not ...
Ticket templates and intake forms in GLPI: stopping bad tickets at the door
Most slow helpdesks aren't slow because the agents are slow. They're slow because two-thirds of incoming tickets say something like "the email doesn't work" wit...
Software licenses in GLPI: types, linking to installations and contracts
A software audit notice arrives. The vendor wants proof that every installation is covered by a valid license. The IT team opens a spreadsheet, discovers it was...
Profiles and permissions in GLPI: role-based access control
GLPI's permission system confuses most new administrators. Profiles, entities, recursive rights, dynamic assignment -- these concepts interact in non-obvious wa...