ARTICLES & NEWS
Blog — page 5
Technical articles about GLPI, AI automation and IT service management.
155 articles
What GLPI business rules can and can't automate
"Automation" is one of the most oversold words in ITSM marketing, and the GLPI business rules engine catches some of that glare. The honest picture is narrower ...
HR onboarding and offboarding workflow in GLPI: the parent ticket and its children
A new hire starts Monday. That fact is the input to between six and twelve independent pieces of work, spread across HR, IT, identity management, facilities, fi...
Cross-department approval chains in GLPI: validators, voting, and routing
A laptop request for €1,200 arrives. The line manager needs to nod. Then the cost-center owner. Then the head of finance. Then IT can actually buy and deploy. I...
Running one GLPI install for IT, HR, and facilities
The pitch for using GLPI outside IT is easy: HR has requests, facilities has requests, finance has approvals — they're all tickets, so put them in the same syst...
Where GLPI fits outside IT — and where it doesn't
The "GLPI for the whole company" pitch is easy to make and easy to oversell. The honest answer is that GLPI is shaped for a specific kind of work — discrete, st...
What end users can actually do in the GLPI self-service portal
Most articles about the GLPI self-service portal describe what it looks like. The more useful question is what an end user can finish without ever writing to IT...
Built-in reporting in GLPI 10+: dashboards and reports for management
GLPI stores every ticket, every asset change, every SLA breach. But raw data sitting in a database is not a report. The gap between "we have the data" and "we c...
The real job of a GLPI ticket template is making fields mandatory
Templates in GLPI look like a cosmetic feature: a nicer form, a few pre-filled defaults, maybe some reordering. That framing undersells them. A well-written tem...
GLPI workflows explained: business rules, approvals, and the Cascade plugin
When people say "GLPI workflows," they usually mean one of three different things: the business rules engine that routes tickets, the status lifecycle that move...
Migrating from Excel to GLPI inventory: a practical guide
Excel as an inventory works fine until the first holiday. Then somebody makes a personal copy, somebody else adds a column, and a year later you have three vers...
Tasks, child tickets, or Projects: choosing the right GLPI structure
A ticket arrives. The work is bigger than one person or longer than an afternoon. GLPI gives you three ways to model it — Tasks inside a ticket, parent-child ti...
Preparing the software license compliance report an auditor will accept
A vendor audit notice arrives. Microsoft, Oracle, SAP — pick your favorite. They want, within 30 days, a document showing how many copies of their software you ...