ARTICLES & NEWS
Blog — page 5
Technical articles about GLPI, AI automation and IT service management.
147 articles
GLPI workflows explained: business rules, approvals, and the Cascade plugin
When people say "GLPI workflows," they usually mean one of three different things: the business rules engine that routes tickets, the status lifecycle that move...
Migrating from Excel to GLPI inventory: a practical guide
Excel as an inventory works fine until the first holiday. Then somebody makes a personal copy, somebody else adds a column, and a year later you have three vers...
Tasks, child tickets, or Projects: choosing the right GLPI structure
A ticket arrives. The work is bigger than one person or longer than an afternoon. GLPI gives you three ways to model it — Tasks inside a ticket, parent-child ti...
Preparing the software license compliance report an auditor will accept
A vendor audit notice arrives. Microsoft, Oracle, SAP — pick your favorite. They want, within 30 days, a document showing how many copies of their software you ...
SNMP inventory in GLPI: automatic network device discovery
Most IT teams start their CMDB the same way: someone opens a spreadsheet and starts typing serial numbers. It works for 50 machines. It falls apart at 500. The ...
Scheduled report delivery in GLPI: emails, exports, dashboards on a cadence
A report that lives inside GLPI is a report no one reads. Decisions don't happen in dashboards — they happen in inboxes, Teams channels, and Monday morning stan...
The urgency × impact matrix in GLPI: customizing how priority is calculated
Every GLPI ticket has three numeric fields that look similar enough to confuse new admins: Urgency, Impact, and Priority. They mean different things. Urgency is...
Building a Known Errors database in GLPI
In ITIL vocabulary, a Known Error is a Problem that has been diagnosed but not yet permanently fixed — usually because the fix is expensive, blocked on a vendor...
Structuring GLPI's knowledge base for a multi-team organization
GLPI's knowledge base works fine when one team writes articles for one audience. It becomes a mess when three departments start dumping content into the same fl...
Designing realistic SLAs from your historical ticket data
Most teams pick SLA numbers from a vendor template or a manager's gut feeling. Then they miss them, the breach count goes up, and after a quarter of red dashboa...
Bulk asset onboarding in GLPI: CSV imports, templates, mass edit
A truck arrives with 50 new laptops. They have to be in the CMDB by Monday. You're not going to open the New Computer form 50 times. GLPI ships three serious me...
Streamlining change management with GLPI ticketing software
Two teams schedule maintenance for the same server on the same weekend. A network change breaks an application that nobody flagged as dependent. A patch rollout...